Shipping Policy:

Australia

At Frankie Hair Toppers, we ship all orders from Australia via Express Australia Post, usually within 1–3 business days. Shipping costs are included in the prices shown on the website.

All parcels require a signature on delivery, so please make sure someone is available to receive your package. If a parcel isn’t collected within the carrier’s specified timeframe, it will be returned to Frankie Hair Toppers, and any return or reshipping costs will be charged to the buyer.

Need your order sooner? Contact us directly, and we’ll work with you to find the best delivery option.

International Shipping: 

Please allow approx. 7-14 business days for delivery to all destinations. Fedex Tracking details will be provided after your order has been dispatched.

International Shipping & Taxes

For international orders, we ship via FedEx. Please note that taxes, import duties, and customs fees may apply depending on your country. These charges are the responsibility of the recipient and are non-refundable in case of a return or exchange. Frankie Hair Toppers is not liable for lost, stolen, or damaged packages during international shipping.

We cannot ship to PO Boxes.

We cannot redirect orders once dispatched, so please double-check your shipping details before completing your purchase.

If you provide an incorrect address at checkout, we are not responsible for the package contents and will not issue a refund.

Orders are typically dispatched within 1–3 business days.

If you have questions, email us at hello@frankiehairtoppers.com.

If you provide an incorrect shipping address at checkout, Frankie Hair Toppers is not liable for the package contents and will not issue a refund. We cannot redirect orders once they’ve been dispatched, so please triple-check all shipping details before completing your purchase.

International Shipping Carrier & Restrictions

For international orders, we use FedEx. Frankie Hair Toppers does not take responsibility for lost, stolen, or damaged packages during international shipping.

We reserve the right to deny shipping to any country deemed ‘risky’ or to require transit insurance to be purchased on the parcel.