Terms of service
Terms of Service
Effective 12 February 2026
1. Overview
This website is operated by Frankie Hair Toppers (“Frankie”, “we”, “us”, “our”).
By accessing this website or purchasing from us, you agree to be bound by these Terms of Service, our Refund & Returns Policy, Privacy Policy, and any other policies referenced herein.
If you do not agree, you must not use this website.
Our store is hosted by Shopify Inc., which provides the e-commerce platform used to sell our products and services.
2. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).
Where permitted by law, our liability is limited to:
• Repair of goods
• Replacement of goods
• Refund of the purchase price
Our goods come with guarantees that cannot be excluded under the ACL.
3. Product Nature & Acknowledgment
Wigs and hair toppers are personal-use, hygiene-sensitive products.
By purchasing from Frankie Hair Toppers, you acknowledge that:
• Human hair products may have slight variations in colour, tone, density and texture.
• Colour may vary depending on lighting and screen settings.
• Personal preference or change of mind does not constitute a product fault.
Subjective dissatisfaction does not entitle a customer to a refund outside our stated policy.
4. Orders & Payment
We reserve the right to:
• Refuse or cancel orders
• Limit quantities
• Correct pricing errors
• Cancel orders suspected of fraud or resale
Full payment must be received prior to dispatch.
If an order is cancelled after payment processing, non-refundable payment processing fees may be deducted where permitted by law.
5. Shipping & Risk
Shipping timeframes are estimates only.
Risk in goods passes to the purchaser upon confirmed delivery by the carrier.
Frankie Hair Toppers is not responsible for:
• Courier delays
• Customs delays
• Parcels marked delivered by the carrier
• Incorrect addresses supplied by the customer
Signature on delivery is used where available.
6. International Orders – Additional Conditions
All international orders are shipped Delivered Duty Unpaid (DDU).
International customers are strictly responsible for:
• Return shipping costs
• Customs declarations
• Import duties and taxes
• Any additional administrative or brokerage fees
Failure to pay customs duties may result in the parcel being returned. In such cases:
• Original shipping costs are non-refundable
• Return shipping charges and customs penalties will be deducted
• A restocking fee may apply
International change-of-mind returns must comply strictly with our Refund Policy. No exceptions will be made due to international shipping timelines.
International customers agree that Australian Consumer Law may not apply to them and that disputes will be governed by the laws of New South Wales.
7. Consultations
Consultations are by appointment only.
Consultation fees secure appointment time and are redeemable only in accordance with the consultation terms displayed at booking.
Failure to attend without notice may result in forfeiture of the consultation fee.
Consultations do not guarantee purchase outcome, suitability, or aesthetic preference.
7A. In-Studio Purchases (Final Acceptance)
Products purchased in person at the Frankie Hair Toppers studio are inspected, tried on, and approved by the customer prior to purchase.
By completing an in-studio purchase, the customer acknowledges and agrees that:
- The product was examined and accepted as suitable
- Colour, density, fit, length and overall appearance were approved prior to leaving the premises
- No faults, damage, or irregularities were identified at the time of purchase
- All wigs and toppers are supplied in full manufacturer length unless a cutting or styling service is expressly performed by Frankie Hair Toppers at the time of sale
Once accepted and removed from the studio, the sale is final and cannot be cancelled for change of mind or personal preference.
Any manufacturing fault must have been present but not reasonably observable at the time of inspection to qualify for a remedy under the Australian Consumer Law.
Frankie Hair Toppers does not cut, trim, or alter pieces prior to sale unless specifically requested and performed during the appointment. Where no such service was performed, the product is deemed supplied in original manufacturer condition.
Frankie Hair Toppers cannot assess or verify alleged faults where the product has been altered, cut, styled, washed, coloured, or otherwise modified after purchase. Alteration of the product constitutes acceptance of its condition at the time of sale.
This clause does not exclude rights for genuine manufacturing faults under the Australian Consumer Law.
7B. Alteration & Condition of Goods
Due to hygiene requirements and the custom-wear nature of alternative hair:
Any of the following actions immediately void eligibility for refund, exchange or return:
- Cutting or trimming
- Colouring or toning
- Washing or wetting
- Styling or heat styling
- Application of products
- Modification by the customer or third party (including hairdressers)
Goods that have been altered after purchase are deemed accepted and no longer in original condition.
A product altered after purchase cannot be assessed as faulty unless a manufacturing defect existed prior to alteration.
7C. Hygiene & Wear
Hair toppers and wigs are intimate personal wear items.
For hygiene and safety reasons, products that have been worn outside the studio or returned in a condition inconsistent with original sale condition cannot be resold and are not eligible for refund.
8. Intellectual Property
All website content including:
- Images
- Branding
- Text
- Product names
- Graphics
is the property of Frankie Hair Toppers.
Unauthorised reproduction or use is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law:
Frankie Hair Toppers shall not be liable for:
• Indirect or consequential loss
• Loss of profits
• Loss of opportunity
• Emotional distress
• Dissatisfaction based on aesthetic preference
• Costs associated with third-party alterations
Our total liability shall not exceed the purchase price of the product.
We make no guarantees regarding:
• Suitability for individual styling expectations
• Longevity where care instructions are not followed
Nothing in this clause limits liability where it would be unlawful to do so under the ACL.
10. Indemnity
You agree to indemnify and hold harmless Frankie Hair Toppers from any claim, loss, damage, liability or expense arising from:
• Breach of these Terms
• Misuse of our products
• Violation of any applicable law
11. Website Use
You must not:
• Use the website for unlawful purposes
• Attempt to breach security
• Upload malicious code
• Scrape, copy or reproduce content
We may suspend access for misuse.
12. Jurisdiction
These Terms are governed by the laws of New South Wales, Australia.
You agree that any dispute arising from your purchase or use of this website shall be subject exclusively to the courts of New South Wales.
13. Changes to Terms
We reserve the right to amend these Terms at any time.
Continued use of the website following changes constitutes acceptance of those changes.
14. Contact
For enquiries:
frankiehairtoppers@gmail.com
Frankie Hair Toppers
Croydon Park, NSW, Australia